Protocols in our facilities
- All facilities are disinfected daily
- You will find certified hand sanitiser dispensers throughout our establishments; their
use is compulsory
- The lifts can only be used by one person at a time or at most by 2 people who share the
same room
- Room keys will be disinfected before handing them over
- Online check-in
- Key to rooms on cell phone
- Towels and bed linen are washed at high temperature
- Sanitiser, gloves and masks available to all guests
- TV remote control and telephone are sterilised daily in all rooms
- Open or foot-operated waste bins lined with a bag
- Vent filters are cleaned regularly
- One-way hallways
Protocols for Pools / Beaches
- Disinfect hammocks after every use
- Hammocks must be 1.5 metres apart
- Designate a staff member to manage the hammocks
Protocols for guests
- Wearing gloves and masks is compulsory
- They will find hand sanitiser in the common areas
- Insofar as possible, payments should be done by credit card
- POS systems will be disinfected regularly
- Guest’s shoes and luggage will be disinfected at the hotel entrance
- Temperature checks at the entrance to our facilities
Protocols for our employees
- All members of staff know the new health and safety measures
- Our staff will wear gloves and masks at all times
- The staff will have their temperature taken daily
- Staff uniforms are washed and disinfected daily
- Co-workers must stay at least 1.5 metres apart
- Daily control of the state of health of all employees
- Reception staff will disinfect the counter every time they finish attending a client
Catering protocols
- The safety distances between tables included in current legislation are respected
- Placemats and single-use napkins will be used
- The hotel will offer take-away meals
- The number of people will be controlled to avoid overcrowding
- Menus will be removed from dining area
- Assisted breakfast